Springboard 2022<\/p>\n
Franchisors like to say they over-communicate, while franchisees can often feel like they\u2019re being flooded with information to the point they simply tune out. Effective communication is vital to a successful franchisor-franchisee relationship, which means franchisors need to be connecting with their owners in ways that have value\u2014and ultimately help improve that bottom line. In this session, franchisors share advice for moving beyond crisis-level communication, how the simple act of listening can resolve conflict and ways public praise can have positive ripple effects on the whole system. They\u2019ll also give a candid look at why it\u2019s crucial to set expectations with franchisees up front, when to show flexibility without damaging the brand or relationship, and how creating a culture of transparency and collaboration impacts the growth of the brand.<\/p>\n
Moderator: <\/strong>Laura Michaels \u2013 Editor-in-Chief, Franchise Times<\/p>\n Panelists: <\/strong>Steve White \u2013 President & Chief Operating Officer, PuroClean; Emma Dickison \u2013 CEO & President, Home Helpers Home Care; Dianne Davis \u2013 President, Just Between Friends; Amy Freeman \u2013 CEO, The Spice & Tea Exchange<\/p>\n","protected":false},"excerpt":{"rendered":" Springboard 2022 Franchisors like to say they over-communicate, while franchisees can often feel like they\u2019re being flooded with information to the point they simply tune […]<\/p>\n","protected":false},"author":6,"featured_media":1220,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[38,71],"tags":[86,87,32,59],"class_list":["post-1219","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-franchise-development","category-springboard","tag-86","tag-springboard","tag-springboardevent","tag-videos","post_format-post-format-video"],"acf":[],"yoast_head":"\n