023: “America’s Diner” with Denny’s CEO, John C. Miller

On episode 23 we welcome our esteemed guest, Mr. John Miller to the Podcast. He’s the CEO of Denny’s, America”s Dinner.

-Denny’s has almost 1700 locations across the country
-In their 9th consecutive year of positive unit growth.
-Over the past 7 years, only 1 brand has opened more full service restaurants.
-In 14 countries and growing internationally.

On this episode, some of the topics we dove in to include:
-Their 5 guiding principles (and how knowing them could change YOUR business)
-How they are reinventing their entire category (and how you can do the same)
-How Denny’s adopts new technology (and what you could learn from it)
-What technologies they are using to enhance customer experiences and provide extra convenience
-Book recommendation: Behave by Robert Sapolsky
-Much More!

Denny’s is also heavily involved in their local communities through http://www.shareourstrength.org/

Two initiatives the they embrace that I LOVE:

1. The Hunger for education program: http://www.dennyshungryforeducation.com/
2. No Kid Hungry: http://www.dennysnokidhungry.com/

These two programs really help change lives their local neighborhoods being served. Which is the heart of what the brand stands for in being the comfortable neighborhood dinner.

John also sits on the board at http://www.wilberforce.com which has a great mission. Click on the website to learn more or contribute.

Special thanks to Ben Kliever for audio engineering and our sponsors: